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Legal Notice

GENERAL CONDITIONS AND LEGAL NOTICE ON THE EHEALTHAI.EU WEB

EHEALTHAI INNOVA , SL, responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Company Services of Information and Electronic Commerce (LSSICE), BOE Nº166, as well as informing all users of the website regarding the conditions of use. Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable. EHEALTHAI INNOVA , SL reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of such obligations, with publication on the EHEALTHAI INNOVA , SL website being understood as sufficient. 

1. IDENTIFICATION DATA AND COMMUNICATIONS WITH EHEALTHAI

To communicate with us, we offer you different means of contact that we detail below:

  • Domain name: https://www.ehealthai.eu
  • Company name: EHEALTHAI INNOVA ,SL
  • NIF: B13664271
  • Registered office: AVINGUDA DE BELLISSENS, 42 EDIFICI TECNOREDESSA 43204 REUS  (TARRAGONA)
  • Email: hello@ehealthai.eu
  • Telephone/Whatsapp: +34 636 71 42 53

All notifications and communications between users and eHealthAI will be considered effective, for all purposes, when they are made through any of the means detailed above.

2. SERVICES SOLD ON THE WEB

The services offered, along with their main characteristics and their price appear on the screen.

eHealthAI reserves the right to decide, at any time, the products and/or services offered to Clients in order to offer them the highest quality. In this way, it will be able to, at any time, add new products and/or services to those currently offered, as well as eliminate those that are out of stock or that are discontinued according to the considerations of the owner of the website. Likewise, eHealthAI reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

Once inside www.eheatlhai.eu and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions set forth in www.eheatlhai.eu.

OBSERVATIONS REGARDING THE USER REGISTRATION

The conditions of access to the web are subject to the legal provisions in force at all times as well as to the principles of good faith and lawful use by the User, expressly and strictly prohibiting any type of action that could be detrimental or detrimental to our online store or third party. The website does not require prior subscription for simple browsing, access or use of the service in question. On the contrary, for access to certain content and services, prior subscription and corresponding registration as a User (hereinafter Registered User) will be required. The User undertakes to select, use and keep his username or «login» and his password or «password». It is, therefore, essential that the User knows and especially reviews this legal notice but also other policies such as the privacy policy or the cookie policy.

3. AVAILABILITY AND LEGAL NOTICE SPECIFICATIONS

SERVICES

eHealthAI intends to guarantee the availability of all the services that are advertised through www.ehealthai.eu. However, in the event that any requested service is not available, the client will be informed as soon as possible, indicating «non-availability».

4. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at www.ehealthai.eu, the customer must be of legal age. It is also recommended that you have read the legal notice of the website in detail before proceeding with the purchase process, which is specified below.

The steps to follow to make the purchase are:

  1. Once inside the web, we choose between the services displayed on the home page or in the different sections:

  2. We add the selected service/services to the cart and when we have finished we go to “VIEW CART”.

  3. You can see the details of the purchase: service/services, price, quantity, subtotal, shipping costs and the total amount. We have a section to «APPLY COUPON» (cases where applicable) and finally click on «FINISH PURCHASE»..

  4. On the next screen we can recover our data, clicking on «YOU ARE ALREADY A CUSTOMER» and also enter the coupon code, in «YOU HAVE A COUPON».

  5. Then we fill in all the information for billing and once completed we have the option to «CREATE AN ACCOUNT» All the order information appears again, indicating the payment system (credit / debit card) and click on «PLACE ORDER».

  6. On this screen we see the order number, date, total amount and payment method (card) for which we will have to enter your data and finish, in «ACCEPT PAYMENT» and then we must accept the «GENERAL PURCHASE CONDITIONS» specified in this legal notice and the «PRIVACY POLICY«.

  7. Purchase completed with the corresponding data.

It is also recommended that the client prints and/or saves a copy in a durable medium of the conditions of sale when placing their order, as well as the receipt sent by www.ehealthai.eu by email.

BILLING

Together with your order, you will receive the corresponding invoice, so that you have all the information about your purchase, as well as each and every one of the services you have contracted. It is the objective of this legal notice of sale of training services that you have, at all times, all the financial information regarding your purchase.

5. LEGAL NOTICE

SERVICES

The receipt of the contracted service will be sent to the e-mail designated by the client at the time of contracting according to the chosen training, according to the specifications detailed in the legal notice of training sale that you are reading.

6. PRICES, EXPENSES AND TAXES

The prices of the services that are collected in www.ehealthai.eu will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period, except for printing errors and whatever the destination of the order.

PRODUCTS AND SERVICES

The final prices of all the services, together with their characteristics, offers, discounts, etc., are reflected in each of the services that appear in the www.ehealthai.eu store. The prices of the services may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.

7. PAYMENT METHODS

We offer you different payment methods:

a. By credit or debit card

You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. Other payment systems

eHealthAI can include on its website other alternative payment systems to payment with credit card, such as Bizum, Paypal, etc. In this case, the entire process and conditions will be accurately informed to ensure your security and the security of the transaction.

8. RETURN AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

RETURNS

We want you to be very happy with the contracting of our services, but if this is not the case, we offer you the possibility of contacting us directly to manage the situation and reach an agreement.

To communicate with us, we offer you different means of contact that we detail below:

  • Telephone/Whatsapp: +34 636 71 42 53
  • E-mail: hello@ehealthai.eu
  • Postal address: AVINGUDA DE BELLISSENS, 42 EDIFICI TECNOREDESSA 43204 REUS (TARRAGONA)

9. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with eHealthAI, the customer must contact the customer service department either at the telephone number 636 71 42 53, or through the email address.eu.

Pursuant to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.

10. APPLICABLE LAW

The present conditions will be governed by current Spanish legislation. The language used will be Spanish.

WITHDRAWAL FORM

For the attention of:

EHEALTHAI INNOVA , SL

AV DE BELLISSENS, 42

EDIFICI TECNOREDESSA 43204 REUS (TARRAGONA)

Telephone: +34 636 71 42 53

Email: hello@ehealthai.eu

I hereby notify you that I withdraw from the sales contract entered into with you in relation to the following products and/or services: